Refund Policy
This policy explains how refunds for Barceló Lab digital products are handled.
1. Purchases processed by Paddle
Paddle acts as Merchant of Record for purchases made through its checkout. Refund requests and applicable withdrawal rights for those transactions are handled through Paddle, subject to its terms and mandatory applicable law.
2. Digital products
Barceló Lab products are software and digital content that may be delivered immediately after payment. Consumers in the EU/EEA and UK may have a 14-day withdrawal right. Where a buyer requests immediate access and begins downloading or using the digital product after providing the required consent during purchase, the withdrawal right may cease to apply as provided by applicable law and Paddle's terms.
3. Faulty or non-conforming products
This policy does not limit statutory rights where a product is faulty, not as described, or where other mandatory conformity rights apply.
4. Requesting a refund
For purchases processed by Paddle, use the transaction management link in your confirmation email or Paddle's buyer portal. Paddle will assess and process the request according to its policy and applicable law.
5. Support
For technical problems, email info@barceloestudio.com with the product name and a description of the issue. We will try to help resolve the issue before a refund is necessary.